Brisacliente Móvel

Brisacliente Móvel is the official mobile application for customers of Brisanet, a major Brazilian internet and telecommunications provider. This essential tool transforms how users manage their home services directly from their smartphone. Brisacliente Móvel delivers a streamlined, self-service portal for subscribers to monitor data usage, pay bills, and request technical support, eliminating the need for phone calls or visiting a physical store. It is designed for convenience, putting account control and vital service information directly into the user’s hands.

Monitoring Data Consumption and Plan Details

Users begin by logging into their secure account within the Brisacliente Móvel app. The dashboard immediately presents a clear overview of their active internet plan, including the total data allowance and the current billing cycle. To check usage, they navigate to a dedicated section that displays real-time statistics on consumed data. This allows subscribers to track their activity throughout the month, avoid exceeding their cap, and understand their consumption patterns. The feature provides transparency, helping users manage their internet usage effectively and avoid potential overage charges or throttling.

Executing Bill Payments and Invoice Access

This function streamlines the payment process. After logging into Brisacliente Móvel, users access the financial or billing section to view their latest invoice. The app displays the amount due and the payment deadline. To pay, users select their preferred method, such as a credit card or Pix, a popular Brazilian instant payment system. They then confirm the transaction details and authorize the payment. The app securely processes the transaction, providing a digital receipt upon completion. This eliminates the need for external payment methods and ensures bills are settled promptly.

Opening and Tracking Technical Support Requests

When a service issue arises, users employ Brisacliente Móvel to report it efficiently. They navigate to the support or help section and select an option to open a new service order. The user describes the problem, such as an internet outage or slow connection, and submits the request through the app. The system generates a unique ticket number for tracking. Users can then return to this section at any time to view the status of their open ticket, see if a technician has been assigned, and get estimated resolution times, keeping them informed throughout the process.

Managing Account and Personal Information

This feature provides centralized control over user profile settings. Within Brisacliente Móvel, account holders can review and update their personal registration details, such as phone number, email address, and physical mailing address. To make a change, they select the relevant information field, input the new data, and save the updates. The app also allows users to review their active service plans and contractual details. This self-management capability ensures that account information remains current and accurate without requiring direct contact with customer service.

Accessing Exclusive Promotions and Company News

Brisacliente Móvel serves as a direct marketing channel from Brisanet to its customers. The app typically includes a dedicated notifications or news section. Here, the company posts announcements about new service plans, limited-time promotional offers for existing customers, and updates on network maintenance or expansions. Users simply open this section to browse available offers. They can often activate a promotion directly through the app with a single tap, ensuring they never miss an opportunity to upgrade their service or benefit from exclusive deals provided by their provider.

Utilizing the Integrated Speed Test Tool

To verify their connection performance, users can leverage the built-in speed test feature in Brisacliente Móvel. They locate and select the speed test option, which initiates a process that measures their current download and upload speeds, as well as latency. The test runs automatically for a few seconds. Once complete, it displays the results clearly within the app interface. This allows customers to objectively check if their received speeds align with their subscribed plan, providing concrete data to reference if they need to report a quality issue to support.