Zoho Cliq - Team Chat

Zoho Cliq - Team Chat is a comprehensive business communication platform designed to centralize team collaboration. It moves beyond simple messaging by integrating conversations, file sharing, and workflow automation into a single, secure hub. This application is built for organizations seeking to reduce app-switching and enhance productivity through structured channels, video conferencing, and deep integrations with the broader Zoho ecosystem and other third-party tools. Users adopt Zoho Cliq - Team Chat to create a more fluid and efficient digital workplace.

Structuring Conversations with Dedicated Channels

Within Zoho Cliq - Team Chat, users organize their work by creating public or private channels for specific projects, teams, or topics. To start, a user selects the option to create a new channel, names it, and adds relevant team members. This action creates a dedicated space for all related discussions, shared files, and pinned messages, ensuring context is never lost. The workflow keeps project communications centralized and searchable, allowing members to catch up quickly and contribute effectively without sifting through unrelated chats.

Initiating Secure Audio and Video Meetings

The platform facilitates instant meetings directly from any chat window. A user simply clicks the video or phone icon within a one-on-one or group conversation in Zoho Cliq - Team Chat to launch a call. Participants receive an immediate notification to join, enabling spontaneous discussions or scheduled check-ins without leaving the application. This seamless integration of voice and video into the chat workflow supports quick decision-making and maintains a personal connection among distributed team members.

Automating Tasks with Custom Bot Commands

Zoho Cliq - Team Chat incorporates bots and slash commands to automate routine actions. A user types a forward-slash (/) followed by a specific command, such as `/poll` to create a quick survey or `/remind` to set a notification for themselves or the entire channel. This executes a pre-defined action, pulling data from integrated apps or triggering workflows. This functionality streamlines operations, minimizes manual entry, and keeps the team aligned on tasks directly from the conversation flow.

Integrating Third-Party Workflow Applications

A core strength of Zoho Cliq - Team Chat is its ability to connect with external services like Google Drive, Jira, and Zoho CRM. Users configure these integrations through the app’s settings, linking their accounts to bring notifications and actions into relevant channels. Once set up, team members receive automatic alerts for events like new support tickets or document edits, and can often take action on them without switching apps, creating a unified command center for all work activities.

Managing Schedules and Setting Reminders

The application includes tools for time management and follow-ups. A user can highlight an important message and set a reminder for themselves or notify the entire channel at a specified future time. This is done through the message options menu, ensuring critical information or tasks are revisited. This feature within Zoho Cliq - Team Chat helps teams maintain accountability and meet deadlines by proactively surfacing essential items that require attention.

Searching and Retrieving Historical Information

Finding past conversations, files, or links is a fundamental action in Zoho Cliq - Team Chat. Users utilize the powerful search bar at the top of the interface, entering keywords, a person’s name, or specific filters to narrow results across all their channels and direct messages. This returns a list of relevant messages, allowing the user to click and jump directly to the source context. This capability ensures that valuable institutional knowledge is always accessible and never buried.