MyDigicel

MyDigicel is the official mobile application for Digicel customers, serving as a comprehensive digital hub for account management and mobile services. This app allows users to handle all their telecom needs directly from their smartphone, eliminating the need to visit a store. Users of MyDigicel can top-up credit, monitor data usage, pay bills, and access exclusive rewards, making it an essential tool for staying connected and in control of their Digicel account.

Activating Prime Bundles and Subscriptions

With MyDigicel, users can instantly activate data plans, Prime Bundles, and other value-added services. The process begins by logging into the secure app and navigating to the ‘Buy’ or ‘Plans’ section. Here, MyDigicel presents a clear list of available bundles tailored to the user's region. After selecting a preferred plan, users confirm the purchase, which is then charged to their main account balance. This feature ensures continuous service without needing to remember USSD codes, streamlining the entire experience directly within the MyDigicel interface.

Paying Bills with Secure Card Transactions

The app provides a secure and efficient method to settle Digicel postpaid bills. Users start by accessing the ‘Bill Pay’ section within MyDigicel. They then enter their credit or debit card details into the encrypted payment gateway. After verifying the payment amount and confirming, MyDigicel processes the transaction instantly. This function provides a digital receipt for records and helps users avoid late fees, making MyDigicel a reliable financial tool for on-the-go bill management.

Topping Up Personal and Family Accounts

MyDigicel simplifies adding credit to any Digicel number. From the app's main dashboard, users select ‘Top-Up,’ choose between ‘Self’ or ‘Others,’ and enter the desired phone number and top-up amount. The transaction is completed using the user's saved payment method or account balance. This feature is central to the MyDigicel experience, enabling users to quickly support family and friends abroad or locally, ensuring their lines remain active at all times.

Monitoring Balance and Data Consumption

Staying within budget is effortless as MyDigicel offers real-time visibility into account metrics. Upon opening the app, the home screen displays the current main and data balances. For a more detailed breakdown, users can navigate to the ‘Usage’ section. MyDigicel tracks data, voice, and SMS consumption, helping users avoid unexpected charges and manage their spending effectively. This constant access to usage statistics is a foundational benefit of the MyDigicel application.

Winning Prizes with Shake to Win

MyDigicel includes a engaging loyalty feature called Shake to Win. Once logged in, users can access this game, physically shake their phone, and instantly receive a reward notification. Prizes range from bonus data and credit to discounts on services. This interactive element of MyDigicel adds a fun, gamified layer to the user experience, rewarding customers for their daily engagement with the app and their Digicel service.

Sending Credit to Friends and Family

The app facilitates instant credit transfers to other Digicel numbers. Users select ‘Send Credit,’ input the recipient's number and the amount to send, and then authorize the transfer. MyDigicel deducts the value from the sender's balance and immediately credits the other account. This function, a key social feature of MyDigicel, is ideal for quickly helping someone in need or sharing a gift without requiring a top-up voucher, all managed securely within the app.