CCC ONE Repair Facility

CCC ONE Repair Facility: The Mobile Extension for CCC ONE Repair Workflow

CCC ONE Repair Facility is an official mobile companion application designed for collision repair shops that utilize the CCC ONE Repair Workflow platform. This app provides technicians, estimators, and shop managers with the ability to manage key aspects of the vehicle repair process directly from an Android mobile device, eliminating the constant need to return to a desktop workstation. The primary function of CCC ONE Repair Facility is to offer remote access to repair orders, customer details, and photo documentation tools, streamlining shop floor operations and improving communication efficiency. Users would want this app to save time and increase productivity by handling tasks on the go.

Remote Repair Order Management and Updates

With the CCC ONE Repair Facility app, users can instantly search for and pull up any vehicle currently in the shop. Once a repair order is accessed, staff can review comprehensive details and make crucial updates in real-time. A primary action is editing and marking production phases as complete, which immediately syncs progress back to the main CCC ONE platform. This function allows a manager to update a job’s status the moment a task is finished, directly from the shop floor, ensuring the entire team has the most current information without any delay.

On-the-Go Vehicle Photo Documentation

The application turns an Android device into a powerful documentation tool integrated directly with CCC ONE Repair Facility. Users initiate the camera function from within a specific repair order to take photos of vehicle damage, repairs in progress, or completed work. After capturing an image, they perform critical tagging actions, selecting whether the photo should be visible to the insurer, the customer, or both. These tagged photos are then uploaded and attached directly to the digital repair order, creating a seamless and auditable visual record that is instantly available to all stakeholders.

Adding Detailed Notes for Internal and External Communication

Clear communication is vital, and the CCC ONE Repair Facility app facilitates this through its integrated note-taking features. From any repair order, users can add new text notes to log observations, instructions, or parts statuses. They can also add specific notes directly to individual photos they have taken, providing crucial context. These notes become a permanent part of the vehicle’s record within CCC ONE, ensuring that all shop staff and even external partners have access to the latest information, reducing miscommunication and errors.

Streamlining Customer Interaction and Check-In

The CCC ONE Repair Facility app puts customer information at the user’s fingertips. Staff can quickly view customer contact details, including phone numbers, and use the direct dial function to make calls without leaving the app. Furthermore, the app includes a VIN barcode scanner to expedite the vehicle check-in process. A user simply scans the VIN barcode located on the vehicle, and the CCC ONE Repair Facility software automatically locates or creates the corresponding repair order, significantly reducing manual data entry and potential errors at intake.

Managing Multi-Shop Organization Accounts

For users who operate within or manage multiple repair locations, the CCC ONE Repair Facility app supports accounts linked to several shop organizations. The user selects their active organization upon login, ensuring they only see and interact with repair orders and vehicles relevant to that specific facility. This centralized access prevents confusion and streamlines workflow for managers or technicians who are responsible for more than one shop, allowing them to efficiently switch contexts without needing multiple logins or devices.

Conclusion: Centralizing Shop Floor Workflows

Ultimately, the CCC ONE Repair Facility app acts as a critical mobile hub for shops invested in the CCC ONE ecosystem. By enabling remote order updates, instant photo documentation, seamless note-taking, and efficient customer data access, this tool empowers shops to enhance their operational workflow. The ability to perform these actions from anywhere on the property makes the CCC ONE Repair Facility an indispensable tool for modern, efficient collision repair operations seeking to minimize downtime and maximize productivity.