eprimo App

eprimo App: Your Mobile Energy Management Hub

The eprimo App is a comprehensive mobile utility from the German energy provider, designed to give customers direct control over their electricity and gas contracts. This application centralizes all essential account management tasks, moving them from paper statements to a streamlined digital interface. Users choose the eprimo App for its convenience, enabling them to submit meter readings, access important documents, and manage personal contract details from anywhere. It transforms a traditionally bureaucratic process into a simple, efficient, and eco-friendly experience, putting the power of energy management literally in the palm of your hand.

Digital Meter Reading Submission and Billing Adjustment

The core function of the eprimo App is simplifying the monthly meter reading process. Users start by navigating to the dedicated meter reading section within the application. They then manually enter the current values displayed on their electricity or gas meter into the provided digital fields. After submitting these readings, the eprimo App instantly processes the data and generates a personalized discount recommendation for the upcoming bill based on actual consumption. Users can review and adjust this recommended payment before finalizing, ensuring their monthly deductions are accurate and fair, which helps avoid large balancing payments later.

Centralized Digital Document Management

This feature acts as a paperless archive for all critical correspondence. Instead of receiving physical letters, users find every important document—from monthly invoices and annual statements to contract changes and promotional offers—securely stored within the eprimo App's digital mailbox. Users simply open the app and select the mailbox or documents section to browse their personal archive. They can view, download, and save PDFs of statements directly to their device. This organized system ensures that users never lose an important piece of mail and can instantly access their entire billing history, making financial planning and record-keeping significantly easier.

Personal and Contractual Data Administration

Maintaining accurate personal information is a straightforward process within the eprimo App. Users can review and update key details such as their contact address, email, and phone number at any time to ensure seamless communication. Furthermore, the application provides full transparency on contractual terms. Users can view their active tariff, contract duration, and specific consumption data. For payment management, the eprimo App includes a secure section where users can review and, if necessary, update their stored bank account information for SEPA direct debit mandates, ensuring smooth and uninterrupted payment processing.

Secure Biometric Authentication Access

The eprimo App prioritizes security while enhancing login convenience through biometric integration. On supported devices, users can enable Touch ID or Face ID during the initial setup or within the app’s security settings. Once activated, this feature allows for instant and secure access to their account without repeatedly entering a username and password. The authentication process is handled by the device's native security protocols, meaning biometric data never leaves the user’s phone. This provides a robust layer of protection for sensitive contract and billing information while making the eprimo App quicker and easier to use daily.

Registration and Account Synchronization Process

Accessing the full suite of tools requires a one-time registration linking the mobile app to an existing customer account. Current eprimo customers log into the eprimo App using their existing "my eprimo" web portal credentials—their contract account number and personal password. New customers who have just signed a contract must first complete the registration process on eprimo’s website using their contract details and a unique registration code; only then can they use those same credentials to log into the mobile eprimo App. This synchronization ensures a seamless and unified experience across all digital platforms the company offers.

Real-Time Consumption Overview and Transparency

While not providing live monitoring from a smart meter, the eprimo App offers valuable insight into consumption patterns through billed usage data. Users can review their historical energy consumption as reported on past bills, allowing them to track their usage over different billing periods and seasons. This information, presented clearly within the eprimo App, helps customers understand their energy habits. By analyzing this data, users can make more informed decisions to potentially reduce their consumption. The eprimo App thus serves as a helpful tool for promoting energy awareness and fostering more sustainable consumption behavior.