First Due Mobile

First Due Mobile is a comprehensive response management application for emergency personnel. This software equips firefighters, paramedics, and other first responders with a suite of real-time tools to manage incidents, access critical data, and coordinate team actions directly from the field. The primary value of First Due Mobile is its ability to consolidate essential information and communication channels into a single, mobile platform, enhancing situational awareness and operational efficiency during high-pressure emergencies.

Real-Time Incident Dashboard and Alerts

Upon launch, First Due Mobile connects users to a live incident feed. Personnel receive instant push notifications for new dispatches, which they can acknowledge directly from their device. The dashboard displays all active calls, showing the type of emergency, location on an interactive map, and assigned units. Users interact with this feature by tapping an alert to access the full incident details, including narrative and any attached notes, ensuring they are fully informed before arriving on scene.

Pre-Plans and Property Intelligence Access

This function provides immediate access to pre-incident plans for buildings within a jurisdiction. Responders search the integrated database by address or property name to pull up vital structural details, hydrant locations, floor plans, and hazard notations. The usage flow involves querying the system while en route to an emergency. The result is a detailed digital packet that replaces traditional paper binders, giving crews a tactical advantage with knowledge of a structure's layout and potential risks before they enter.

Unit Status and Personnel Accountability

First Due Mobile offers a dynamic personnel accountability system. Each user can update their own status—such as “en route,” “on scene,” or “in service”—which is then visible to all members on the incident dashboard. Command staff use this feature to track the real-time location and readiness of every unit and individual, enhancing crew safety and resource management. The workflow is simple: a responder selects their status from a menu, providing immediate visibility to the entire team.

Hydrant and Water Supply Mapping

The application includes a specialized mapping layer that displays all known hydrants and alternative water sources. Crews use this tool by panning and zooming the map in the First Due Mobile app to locate the nearest viable water supply during a fire response. Each hydrant icon can be tapped to reveal its specific operational data, such as flow rate and outlet type. This eliminates guesswork and saves crucial time, allowing firefighters to quickly establish a water shuttle or relay operation.

NFIRS Incident Reporting Module

After an incident is concluded, First Due Mobile streamlines the reporting process. The app guides users through a digital National Fire Incident Reporting System (NFIRS) form. Personnel complete these reports by selecting from dropdown menus, entering data, and attaching photos directly within the application. This integrated workflow ensures that all documentation is filed accurately and promptly from a mobile device, reducing administrative burdens and improving data compliance for the department.

Integrated Navigation and Response Routing

When responding to a call, users can initiate turn-by-turn navigation directly from the incident alert within First Due Mobile. The app leverages the device's native GPS to calculate the fastest route to the scene, accounting for real-time traffic conditions. The primary action is tapping a navigation icon, which then opens the chosen route in the device's preferred mapping application. This seamless integration ensures that responders spend less time navigating and more time preparing for arrival.