GSRTC

GSRTC App: Official Gujarat Bus Booking and Travel Companion

The GSRTC app is the official digital platform for the Gujarat State Road Transport Corporation, designed to streamline bus travel across the state. This application provides a comprehensive suite of tools for passengers to plan, book, and manage their journeys with GSRTC services. It eliminates the need for physical counter visits by offering real-time bus tracking, detailed schedules, and secure mobile ticket booking. For daily commuters and occasional travelers alike, the GSRTC app delivers essential information and functionality directly to a user's smartphone, making state transport more accessible and efficient than ever before.

Real-Time Bus Tracking on Interactive Maps

This core function of the GSRTC app allows users to monitor their bus's live location. Passengers simply enter their bus number or select their route to activate the tracking feature. The GSRTC system then displays the vehicle's movement on an interactive map, showing its current position and providing an estimated time of arrival at upcoming stops. This GSRTC feature is vital for planning departures accurately and minimizing wait times at bus stations, ensuring a more predictable travel experience.

Online Ticket Booking and E-Ticket Management

The GSRTC app facilitates end-to-end digital booking. Users select their origin, destination, and travel date to view a list of available GSRTC buses with their departure times and seat availability. After choosing a bus, users select their preferred seats, enter passenger details, and proceed to payment. Upon successful transaction completion, the GSRTC system generates an e-ticket, which serves as a valid travel document. This ticket must be presented to the bus conductor upon boarding, and passengers are advised to carry a photo ID as per GSRTC policy.

Accessing Detailed Bus Schedules and Fare Information

For trip planning, users rely on the GSRTC app to access complete timetable data. The application provides comprehensive schedules for all GSRTC routes, including standard, Volvo, and intercity services. By inputting their start and end points, passengers can see all operating buses, their departure and arrival times, and the total journey duration. The GSRTC app also displays the exact fare for the selected route, enabling users to know the cost upfront and avoid any confusion during their travel.

Current Booking for In-Progress Buses

A unique feature of the GSRTC service is the ability to book tickets on buses that have already commenced their journey. Through the "Current Booking" option in the GSRTC app, users can attempt to secure a seat on a bus that is currently en route, provided seats are still available. It is important to note that cancellation is not permitted for tickets booked through this specific GSRTC function, and seat availability is never guaranteed due to the dynamic nature of ongoing travel.

Depot Information and Customer Service Access

The GSRTC app acts as a directory for the entire corporation's network. It provides users with the contact information for all GSRTC depots and bus stations across its 16 divisions. This is particularly useful for making direct inquiries about specific services, lost property, or other operational details. Furthermore, the GSRTC application includes integrated channels for submitting feedback, complaints, or refund requests directly to the corporation, streamlining customer support and grievance resolution.

Managing Refunds and Understanding Policies

The app provides clear guidelines for processing ticket refunds as per GSRTC rules. Users can initiate a refund claim through the app for tickets booked online if the service was canceled, delayed by over two hours, or partially operated. Claims must be submitted within 30 days of the journey date. The GSRTC system processes these claims, and refunds for failed transactions where payment was taken but no ticket issued are typically resolved within 7-10 working days, directly back to the original payment method.