Citizen Response Programme

The Citizen Response Programme is a mobile application developed for the Government of Kerala, designed to facilitate direct feedback collection from citizens on government services and development initiatives. It serves as a critical tool for authorized volunteers and government officials, enabling them to conduct structured surveys, capture geotagged data, and submit reports directly from the field. This official Citizen Response Programme empowers users to contribute to data-driven governance by systematically gathering citizen input on infrastructure, public sentiment, and scheme benefits.

Conducting Structured Household Surveys

Users begin by logging into the secure Citizen Response Programme portal. They select a household from a pre-loaded list, often organized by building number or locality. The volunteer then conducts an in-person interview, navigating through a comprehensive digital form within the Citizen Response Programme. This form includes questions on topics like satisfaction with local development, benefits received from specific government schemes, and the condition of infrastructure such as roads and water supply. The primary action is systematically recording the citizen's responses, classifying feedback by sentiment, and ensuring all data points are captured before final submission.

Managing and Tracking Survey Progress

The application provides a dashboard view where users can monitor their assignment status. This feature in the Citizen Response Programme displays lists of households color-coded as Pending, Incomplete (Draft), or Completed. A user's workflow involves reviewing this list to prioritize visits, understanding their daily or weekly targets, and tracking their overall completion rate. This management system is central to the Citizen Response Programme, allowing for efficient organization of field operations and ensuring comprehensive coverage of the assigned area without missing any households.

Saving Drafts and Working Offline

A key functionality of the Citizen Response Programme is its offline capability. If an interview is interrupted or if there is no internet connectivity, the user can save the current progress as a draft. This data is stored locally on the device. Later, when a stable connection is available, the user can reopen the saved draft within the Citizen Response Programme, complete the remaining sections, and submit the finalized form. This seamless process ensures that no data is lost and that volunteers can work effectively in areas with poor network coverage.

Capturing and Tagging Geolocation Data

For every survey conducted, the Citizen Response Programme automatically captures the precise geographical coordinates of the device using GPS. This action happens in the background when a user starts a new survey or saves a draft. The geotagging feature ensures that each data point is accurately mapped to its physical location, which is crucial for the government's spatial analysis of development issues and citizen feedback. This geospatial integrity is a fundamental aspect of the Citizen Response Programme's data collection methodology.

Classifying Feedback by Sentiment and Locality

After collecting responses, the user within the Citizen Response Programme is often required to classify the overall feedback. This involves selecting a sentiment tag—Positive, Negative, or Neutral—based on the citizen's answers. Additionally, the user may classify the area type, such as Urban or Rural. These manual classifications, performed before final submission, help in pre-sorting the data for later analysis. This step in the Citizen Response Programme ensures that the aggregated data can be quickly filtered and analyzed by policymakers to identify trends and areas requiring immediate attention.

Submitting Completed Surveys Securely

The final step in the workflow is submitting the completed survey. Once all questions are answered and any required classifications are made, the user taps the submit button. The Citizen Response Programme then transmits the data, along with its attached geolocation tags, to a secure government server. A successful submission changes the household's status to "Completed" on the user's dashboard. This secure transfer of information is the culmination of the data collection process, making the citizen's voice part of the official record through the Citizen Response Programme.