Mi ANDE

Mi ANDE: Manage Your Electricity Account in Paraguay

Mi ANDE is the official mobile application from Paraguay's National Electricity Administration (ANDE), designed to give customers direct control over their electricity services. This app provides a centralized platform for viewing invoices, reporting outages, and managing account notifications. Users of Mi ANDE can instantly access their consumption history, submit meter readings, and personalize alerts for a more efficient and transparent billing experience. It is an essential tool for any ANDE customer seeking to simplify their utility management.

Invoice Consultation and Download History

Within Mi ANDE, users can review their billing history in detail. The primary action is to navigate to the invoice section, where the system displays a list of the last 15 issued bills. By selecting a specific invoice, users can view a detailed breakdown of charges and consumption for that period. A key function allows for the direct download of these invoices as PDF files, which can be saved locally on the device for personal records or official purposes. This feature provides a permanent, accessible record of all electricity payments made through Mi ANDE.

Consumption Analysis with Comparative Charts

The application includes a analytical tool for tracking energy usage patterns. Users initiate this by selecting the option to view consumption history, which then generates comparative graphs. These visuals plot kilowatt-hour usage and the corresponding monetary charges over a rolling 12-month period. This allows a customer to easily identify seasonal spikes, compare monthly costs, and understand their consumption trends. The data presented in Mi ANDE empowers users to make more informed decisions about their electricity use.

Personalized Alert and Notification Management

This function puts users in control of their communication preferences. The workflow begins in the app's settings menu, where individuals can manage notifications. They can opt-in to receive SMS or app alerts for specific account events, such as the meter reading date, invoice issuance, payment due dates, and even disconnection warnings. Users can also designate which phone numbers receive these messages. Configuring these alerts in Mi ANDE ensures customers stay informed and avoid missing critical updates about their service.

Account Privacy and Data Blocking Features

Mi ANDE provides a direct mechanism for enhancing account security and privacy. A user concerned about external queries can activate a data block. This is typically done through a security or privacy submenu within the app's profile settings. Once enabled, this feature restricts third parties from accessing the user’s supply information without explicit authorization. This function gives customers of Mi ANDE peace of mind, knowing their personal account details are protected from unauthorized inquiries.

Digital Meter Reading Submission Process

A standout feature of Mi ANDE is the ability for customers to submit their own meter readings. The process requires the user to navigate to the meter reading section and manually enter the numbers displayed on their physical electricity meter. After submitting the reading, the system acknowledges receipt. This self-service task helps ensure that billing is based on actual consumption rather than estimates, leading to greater accuracy. This proactive step within Mi ANDE can prevent billing discrepancies.

Outage Reporting and Claim Tracking

When a power interruption occurs, users can immediately report it through Mi ANDE. The process involves selecting the outage reporting function, which typically uses the device's location or account details to identify the affected supply. After submitting the claim, the system generates a unique tracking number. This number is sent via SMS and is used to monitor the status and resolution of the reported issue. This efficient system in Mi ANDE streamlines customer support and provides transparency during service disruptions.