DIGI.ro

DIGI.ro: Manage Your Digi Telecom Services on Mobile

DIGI.ro is the official mobile application for customers of Digi Romania, the country’s leading telecommunications provider. This essential app provides a centralized platform for users to manage their entire suite of Digi services directly from their smartphone. From reviewing current subscriptions and paying bills to porting numbers and scheduling service installations, DIGI.ro delivers comprehensive account control. It streamlines customer interactions, eliminating the need for physical store visits for most tasks. For both prospective and existing customers, the DIGI.ro application is the most efficient way to engage with the provider’s offerings, including exclusive mobile, internet, TV, and energy plans available in Romania.

Reviewing and Managing Active Service Subscriptions

Within DIGI.ro, users first log into their secure customer account to access a detailed overview of all active subscriptions. The interface clearly displays each service, such as Digi Mobil plans, fixed internet packages, or television subscriptions, along with their current status and billing cycle. From this dashboard, users can perform actions like temporarily suspending a service, modifying a package to add more data or higher speed, or canceling a plan outright. The DIGI.ro app makes it simple to adjust your telecom services to match your changing needs without requiring a phone call or a trip to a store.

Online Bill Payment and Invoice History

The app simplifies financial management by integrating a secure payment gateway. Users can view their latest invoice, which details all charges for their services, and then pay it directly using a saved payment method or a new card. DIGI.ro also maintains a full history of past bills, allowing users to download PDF copies for personal records or expense tracking. This feature ensures payments are never missed and provides a transparent, always-accessible financial history. Managing your finances through DIGI.ro is a core function that offers both convenience and immediate confirmation of transaction completion.

Mobile Number Portability (Portare) Process

For those looking to switch to Digi Mobil while keeping their existing phone number, DIGI.ro facilitates the entire porting process digitally. The app guides users through the necessary steps, which typically involve submitting a request and providing details from their current provider. Users can upload any required documentation directly through the app and track the status of their porting request in real-time. This seamless integration within DIGI.ro removes the complexity often associated with changing networks, making the transition to Digi services straightforward and hassle-free.

Exploring and Subscribing to New Digi Offers

Even for non-customers, DIGI.ro serves as a portal to explore the full range of Digi’s available services. The app showcases the latest promotional offers for mobile, internet, TV, and energy contracts. Users can compare different plans, review terms and conditions, and directly subscribe to new services. The entire sign-up process, from selecting a package to finalizing the contract, can be completed within the application. This makes DIGI.ro a powerful tool for customer acquisition, providing a direct channel to discover and commit to Digi’s competitive offerings.

Scheduling Technical Support and Service Installations

Beyond daily management, DIGI.ro provides direct access to technical support and installation scheduling. If a user encounters an issue, they can use the app to run automated line tests or troubleshoot common problems. For issues requiring expert help, the functionality to schedule a service visit from a technician is integrated. Furthermore, new customers can use DIGI.ro to book an installation appointment for services like fixed internet, selecting a date and time that fits their schedule, all confirmed within the app’s interface.

Locating Physical Stores and Accessing Support

The app includes a practical store locator feature that uses the device’s GPS to find the nearest Digi retail location. It provides addresses, contact numbers, and operating hours to help users plan their visit. For immediate assistance, DIGI.ro offers integrated customer support channels, including options to initiate a live chat or find answers in a comprehensive FAQ section. This ensures that help is always readily available, whether a user prefers self-service solutions or direct contact, making the DIGI.ro application a complete support hub.