Bounce

Bounce: Secure Luggage Storage for Travelers on the Go

Bounce is a global luggage storage network that connects travelers with secure, convenient locations to leave their bags. This service is designed for tourists and commuters who need freedom from their luggage between check-out and departure or during a long layover. Users choose Bounce to explore cities hands-free, knowing their belongings are protected and accessible.

Locating and Reserving a Storage Point

Users start by opening the Bounce app or website and entering their city or address. The platform displays a map of nearby partner locations, which are often local businesses like cafes, hotels, or shops. Each listing shows the daily rate, operating hours, and available space. Users select a location, specify their number and type of bags, and choose a drop-off and pick-up time. The entire reservation process is completed online in minutes, and a confirmation with the exact address and a QR code is provided instantly.

QR-Code Facilitated Drop-Off and Pick-Up

Upon arrival at the chosen Bounce partner location, users present their QR code from the booking confirmation. The partner staff scans the code to verify the reservation, then securely tags and stores the luggage in a designated, monitored area. For pick-up, users return to the location within their booked time window and show the same QR code again. The staff retrieves the bags, completing the transaction quickly without any paperwork or complex procedures.

Flexible Reservation Modifications and Cancellations

Bounce allows users to easily adjust their plans directly through their account. If a user needs to change their pick-up time, add more bags, or even cancel, they can do so in the app. Modifications are instant, provided the new bags or times are available at the partner location. Cancellations are free of charge as long as they are made before the scheduled drop-off time. This flexibility ensures users are not charged for unused time and can adapt to travel delays or itinerary changes seamlessly.

Comprehensive Item Protection Coverage

Every booking made through the Bounce platform includes protection for stored items. This coverage, valued up to $10,000, safeguards against loss, theft, or damage. The protection is automatically applied to all online bookings and is a key reason users trust Bounce over unsecured alternatives. In the rare event of an issue, users can contact support directly through the app to initiate a claim, which is processed by the internal team.

24/7 Customer Support Access

Bounce provides continuous support to users through its in-app messaging and help center. Whether a user has a question about a location's address late at night or needs help modifying a booking on a weekend, the support team is available. Users can also contact the specific Bounce partner store directly through the app for immediate assistance with retrieval or drop-off queries, ensuring help is always accessible.