Doktor.se

Doktor.se App: Your Digital Gateway to On-Demand Healthcare Consultations

Doktor.se is a comprehensive digital healthcare platform that connects users in Sweden with licensed medical professionals for immediate consultations. This app eliminates traditional barriers to care, offering a swift and secure way to receive medical advice, diagnoses, and treatment plans from the comfort of home. Users choose Doktor.se for its convenience, reducing the need for physical visits and long waiting times. The service provides access to general practitioners and specialists, making professional healthcare accessible 24/7 through a smartphone.

Initiating a Consultation with BankID Verification

To start using Doktor.se, users first download the app and log in using mobile BankID for secure identity verification. This process, which takes approximately ten seconds, is mandatory to ensure patient safety and data security. Once authenticated, users select their specific health concern from the app’s menu. This action directs the request to an appropriate healthcare professional, initiating a consultation that can occur via text-based chat, phone call, or video call based on the issue’s complexity and user preference.

Accessing Specialized Care from Diverse Medical Professionals

The Doktor.se platform provides more than general medical advice; it offers direct access to a network of specialists. Within the app, users can seek help from psychologists for mental health support, dermatologists for skin conditions, midwives, physiotherapists, and dietitians. Users select the type of specialist they need, describe their symptoms, and are connected to a licensed professional. This function of Doktor.se ensures that specific health issues receive expert attention without the typical referral delays found in traditional care systems.

Managing Digital Appointments and Administrative Tasks

Users can fully manage their healthcare journey within the Doktor.se app. After booking a digital appointment, all details are stored in the application. If a user needs to change their booking, they navigate to the ‘Vårdadministration’ section, select ‘Av-/omboka’, and choose their appointment to cancel or reschedule. This self-service feature gives users complete control over their schedule, and all changes are instantly synchronized within the Doktor.se system, sending automatic updates to the healthcare provider.

Receiving Assessments and Digital Sick Leave Certificates

A core function of Doktor.se is its ability to provide official medical documents. Following a consultation, a doctor on the platform can issue a digital assessment and, if medically justified, a sick leave certificate (sjukintyg). The practitioner evaluates the patient’s condition during the video or phone call and can authorize sick leave starting from the eighth day of illness for up to one week. This official document from Doktor.se is digitally signed and valid, providing users with a seamless administrative process.

Transitioning from Digital to Physical Clinic Care

When a health issue requires in-person examination, Doktor.se facilitates a smooth transition to physical care. The app operates over 20 physical clinics across Sweden. If a digital consultation determines that a physical appointment is necessary, the healthcare professional within Doktor.se can help arrange a visit at one of their clinics or provide a referral. This integrated approach ensures continuity of care, making Doktor.se a holistic service that bridges the gap between digital convenience and physical medical treatment.

Engaging with Internet-Based Cognitive Behavioral Therapy (ICBT)

For users seeking mental health support, Doktor.se offers structured Internet-Based Cognitive Behavioral Therapy programs. After a consultation with a psychologist on the platform, a user may be guided towards a self-paced ICBT course available within the app. Users work through interactive modules that include tasks, readings, and exercises designed to manage conditions like anxiety and depression. This feature of Doktor.se provides a flexible and private method for engaging in therapeutic practices alongside traditional video sessions.