Petrol Ofisi

Petrol Ofisi App: Find Stations, Check Prices & Pay for Fuel

The Petrol Ofisi mobile application is an official digital tool for customers of Turkey's leading fuel and mobility company. This app transforms the refueling experience by providing direct access to station locations, live fuel prices, and exclusive member promotions. Users of the Petrol Ofisi app can navigate to the nearest station, check accurate petrol and LPG costs, and even pay for their fuel contactlessly. The primary utility of the Petrol Ofisi platform is consolidating essential services for drivers into a single, efficient mobile experience, saving time and money at the pump.

Exclusive Promotions and License Plate Registration

Users start by downloading the Petrol Ofisi app and completing a membership registration. To unlock personalized deals, a key action is registering their vehicle license plate within the application's profile section. This allows the Petrol Ofisi system to tailor offers specifically for the user's car. Members then browse the dedicated promotions area to activate available campaigns or discounts linked to their plate. The reward is immediate savings on fuel and car wash services, with some campaigns offering entry into prize draws upon transaction completion.

Live Fuel Price List by City and District

Before departing, a user opens the Petrol Ofisi application and navigates to the fuel prices section. The process involves selecting their current or destination city from a list, followed by choosing the specific district. The Petrol Ofisi system then displays a comprehensive, VAT-inclusive list of current prices for all fuel types, including unleaded petrol, diesel, and LPG. This provides full cost transparency, enabling informed decisions on where and when to refuel based on the latest Petrol Ofisi price data.

Navigation to Nearest Station with Real-Time Maps

When requiring fuel, a user taps the station locator feature within the Petrol Ofisi app. The function uses the device's GPS to display a map with all nearby Petrol Ofisi stations. Each location is marked with precise distance information. The user selects their preferred station and then initiates a navigation sequence. The Petrol Ofisi app seamlessly integrates with third-party map applications to provide turn-by-turn driving directions, ensuring the driver reaches the chosen pump quickly and efficiently.

Contactless Payment via Mobile Pay & Go

This feature begins after refueling at a participating Petrol Ofisi station. Instead of entering the store, the user opens the Petrol Ofisi app and selects the Mobile Pay & Go option. They then enter the pump number and confirm the transaction amount. The final step is approving the payment, which is automatically processed using the credit or debit card previously saved to their secure Petrol Ofisi account. The workflow concludes with a digital receipt, allowing for a completely contactless exit.

Station Evaluation and Customer Feedback

After a visit, a user can contribute to service quality by rating their experience. Inside the Petrol Ofisi application, they find the station evaluation section, which typically lists recent transactions. The user selects the relevant station visit and performs a series of actions: rating overall satisfaction, and potentially providing detailed feedback on specific amenities like cleanliness or restroom facilities. Submitting this review completes the task, giving Petrol Ofisi valuable data to maintain its service standards.

Direct Customer Support and FAQ Access

For assistance, users access the help section within the Petrol Ofisi mobile application. Here, they can review a comprehensive list of frequently asked questions for immediate answers. If their issue persists, the next step is to complete a digital contact form, detailing their inquiry or complaint directly within the Petrol Ofisi app. This submission is sent to the customer service team, who then follow up through the user’s registered contact information, ensuring a resolution pathway is established.