Freetrailer

Freetrailer App: The Complete Guide to Free Trailer and Cargo Bike Rentals

Freetrailer is a self-service rental platform that provides free access to utility trailers and electric cargo bikes across Scandinavia and Germany. The Freetrailer app connects users with a vast network of local partner locations, enabling anyone to borrow equipment for transport needs without any rental fee. This system is designed for quick, convenient rentals, making it ideal for moving house, handling large shopping trips, or transporting gear for a weekend adventure. Users manage the entire process, from locating available equipment to unlocking it, directly through their mobile device.

Map-Based Trailer and Bike Locator

The core function of the Freetrailer app is its integrated map. Users open the app to see their current location alongside pins for every nearby Freetrailer partner, such as gas stations or hardware stores. Each pin displays the real-time availability of trailers and electric bikes at that specific spot. Users can filter the map view to show only the type of equipment they need, ensuring they find a suitable Freetrailer unit close to their location before starting their journey.

Digital Reservation and Booking Process

Once a user selects an available Freetrailer, they proceed with the reservation directly in the app. The process involves selecting a specific pickup time window, which is typically a two-hour slot. The Freetrailer system then holds that unit for the user. A digital rental agreement is presented within the app, which the user must accept to confirm the booking. This entire booking sequence for a Freetrailer is completed in minutes, requiring no direct communication with the rental point.

Mobile-Enabled Self-Service Pickup

At the designated pickup time, the user goes to the partner location. There is no need to interact with staff. Instead, the user opens the Freetrailer app and navigates to their active reservation. The app provides a digital key to unlock the trailer’s hitch lock or the e-bike’s security mechanism. For some Freetrailer models, this might involve a code to open a physical lockbox containing a key fob. The user then performs a quick visual inspection of the Freetrailer unit, noting any pre-existing damage in the app before departure.

Usage Guidelines and Towing Compliance

During the rental period, the user is responsible for operating the Freetrailer safely and legally. This includes ensuring their vehicle is equipped with a certified tow bar and that they possess a valid driver’s license for the vehicle-trailer combination. The Freetrailer must not be used to transport people or animals, and cargo must be securely fastened. The user is liable for any traffic violations incurred while the Freetrailer is in their possession.

Flexible Drop-off and Return Procedure

Returning the Freetrailer is designed to be as simple as the pickup. The user brings the equipment back to the exact same partner location. They must securely relock the trailer or e-bike using the same method from the app, ensuring it is parked correctly in its designated space. The user then finalizes the return in the Freetrailer app, which officially ends the rental period. This self-service process provides flexibility, as returns can often be completed outside of the partner's business hours.

Optional Damage Insurance Coverage

While the base rental cost is free, users are financially liable for any damages to the Freetrailer unit during their rental. The app offers an optional insurance add-on that users can purchase at the time of booking. This Freetrailer insurance reduces the user's financial liability by covering the standard deductible, which can be substantial. The policy details, including specific exclusions for items like locks and chargers, are clearly outlined within the app before the user confirms their purchase.