SamFM Smart Request

SamFM Smart Request is a mobile application designed to streamline facility maintenance and service request management. It empowers employees, visitors, and other building occupants to instantly report issues and request services directly from their smartphones. The SamFM Smart Request app connects users with the appropriate internal teams, ensuring that maintenance problems are logged, tracked, and resolved efficiently. This tool is essential for any organization seeking to improve communication, enhance operational responsiveness, and maintain a high-quality working environment. Using SamFM Smart Request simplifies the entire process from initial reporting to final resolution.

QR Code Scanning for Instant Issue Reporting

Users can quickly generate a service ticket by scanning a QR code placed at a specific location, such as on a piece of equipment or in a room. This action automatically pre-fills the request with relevant location data, eliminating manual entry errors. The user then selects the type of issue from a predefined list and adds any supplementary details or photos. Submitting the scan creates a new task in the system, instantly notifying the assigned maintenance team. This feature of SamFM Smart Request ensures accurate and immediate reporting, drastically reducing the time between problem identification and technician dispatch.

Manual Request Submission for General Inquiries

For incidents without a dedicated QR code or for general service needs, the SamFM Smart Request app provides a comprehensive manual submission form. Users start by selecting the appropriate building and room location from a dropdown menu or interactive map. They then categorize the request, choosing from options like HVAC, electrical, plumbing, or cleaning. The form allows for a detailed description and photo uploads to provide technicians with clear context. This manual process within SamFM Smart Request ensures that every issue, regardless of its nature or location, can be formally documented and routed to the correct department.

Real-Time Request Status Tracking and Updates

Once a ticket is submitted, the requestor gains access to a personalized dashboard within the SamFM Smart Request application. This interface displays all their active and historical requests. Each ticket shows its current status—such as "Received," "In Progress," or "Resolved"—along with timestamps and any notes added by the technician. Users receive push notifications for critical status changes, keeping them informed without needing to manually check. This transparency, provided by SamFM Smart Request, manages expectations and reduces repetitive follow-up inquiries, allowing maintenance staff to work uninterrupted.

Anonymous Reporting for Visitors and Guests

The application supports an anonymous mode, allowing temporary occupants like visitors or guests to report issues without creating a formal user account. They access SamFM Smart Request, often via a guest portal or provided link, and fill out the same reporting form. While their personal details are not stored, the system still captures all essential information about the fault and its location. This functionality of SamFM Smart Request ensures that everyone in a facility can contribute to its upkeep, leading to quicker identification of problems that might otherwise go unreported by those without system access.

Integrated Communication with Technicians and Supervisors

The SamFM Smart Request app is not an isolated tool; it integrates directly with the technician-facing Smart'Sam and supervisor-facing Smart Monitoring applications. When a user submits a report, it immediately appears in the workflow of the relevant maintenance team. Technicians can update the ticket's status, add notes, and close it out directly from their mobile devices. Supervisors monitor overall performance metrics and dispatch priorities in real time. This interconnected ecosystem, centered on SamFM Smart Request, creates a closed-loop communication channel that ensures nothing is lost in translation and every request is accounted for.

Centralized Knowledge Base and Historical Data Access

The platform maintains a complete historical record of all service requests, which is accessible through SamFM Smart Request for authorized users. This archive allows facilities managers to analyze trends, identify recurring problems, and make data-driven decisions about preventative maintenance and resource allocation. For a recurrent issue, a technician can review the history of interventions on a specific asset directly within SamFM Smart Request. This transforms the application from a simple reporting tool into a powerful analytical asset, helping organizations proactively improve building performance and reduce future downtime.