Elra

Elra is a specialized healthcare application that facilitates immediate, secure video consultations with licensed doctors in Turkey. The platform, known as Elra, connects patients with physicians for remote diagnosis, e-prescription services, and medical advice without requiring a physical clinic visit. Users choose Elra for its convenience, government-compliant data security, and the ability to receive care from home at almost any time of day. This service is ideal for anyone needing prompt medical attention for non-emergency conditions, effectively bridging gaps in traditional healthcare access.

Secure Video Consultations with Licensed Physicians

Elra provides a direct channel to qualified doctors through encrypted video calls. A user begins by logging into their Elra account and selecting the option for an online consultation. The system then connects them with an available physician, typically within 15 minutes. During the live video session, the user describes their symptoms, and the doctor conducts a visual assessment, asks questions, and provides a professional medical opinion. This core function of Elra makes professional healthcare immediately accessible, eliminating travel and waiting room times for routine concerns.

E-Prescription Services Integrated with National Systems

Following a successful consultation, a doctor using the Elra platform can issue an electronic prescription directly when deemed medically appropriate. This e-prescription is processed through the integrated national E-Pulse system, making it instantly valid at any pharmacy in Turkey. The user does not need to manage physical paperwork; they simply present the digital prescription from their Elra account at a pharmacy to obtain their medication. This seamless integration is a fundamental aspect of how Elra streamlines the entire treatment process from diagnosis to fulfillment.

Extended Operating Hours for Maximum Accessibility

A key operational feature of Elra is its significantly extended daily availability. The service is operational from 8:00 AM to midnight every day, including weekends and holidays (GMT+3). Users can access the Elra app during these hours to initiate a consultation, making it possible to receive care outside of standard clinic operating times. This schedule is particularly valuable for individuals with demanding work hours, those caring for family members, or anyone who experiences symptoms outside of the typical 9-to-5 window.

Rigorous Data Security and Government Compliance

Elra operates on a foundation of strict data security, storing all user information on servers approved by the Turkish Ministry of Health. The platform holds ISO 27001 certification, ensuring an international standard for information security management. When a user shares personal and health data within Elra, it is encrypted and protected according to national KVKK (Personal Data Protection Law) regulations. This commitment means that every interaction on Elra is confidential and secure, giving users confidence in the platform's integrity.

Simplified Payment Process for Consultations

The financial transaction within Elra is designed for clarity and ease. The platform does not charge any membership or hidden fees; users only pay a set consultation fee for each doctor's visit. Payment is processed securely within the app using a credit or debit card after the user selects the “Start Online Consultation” option. This straightforward, pay-per-use model of Elra ensures users understand the cost upfront and can complete the transaction quickly to begin their session without delay.

User-Centric Registration and Profile Management

Initiating service with Elra requires a one-time registration where users provide necessary identification details, including their Turkish ID number, to ensure accurate medical record-keeping. This process is mandatory for compliance with national healthcare protocols. Once registered, users manage their personal information and consultation history through their secure Elra profile. This centralized hub allows for easy access to past e-prescriptions and doctor notes, creating a personal health log within the Elra ecosystem.